Returns
You have 30 days from the day you receive the product to return it again.
If you wish to return, please send the package to our address:
Grass-fields,
Unit 7, 3rd Floor Coleman House,
Tithe Street,
Leicester,
LE5 4BN.
Please note that you will bear the cost of the returned shipment.
If a return package is sent to a parcel shop or post office, it will not be picked up and will therefore be sent back to you within 30 days. The return package can then be sent correctly to our address. Since the 30-day right of return offered will then have been exceeded, we must be notified of this before any return is made again.
30-Day Satisfaction Guarantee
We offer a 30-day return policy on all our orders. If you decide your piece isn’t quite right, we’re here to help. You can initiate a return or exchange up to 30 days from the date of delivery.
Exchanges
We do not offer direct exchanges. Exchanges can be facilitated by using a STORE CREDIT.
Our reasoning is simple: Our clothes are in high demand, and if you return the item you want to exchange, there is no guarantee we will have what you want.
However, return your package by following the normal return procedure. We will issue you a store credit once we've received your return. That way, you may use the credit towards the correct item/size or for another item.
To speed up this process, follow the ‘How to return’ guideline and then simply email us at info@grass-fields.com with your order number, informing us of the items returned and that you wish for a store credit.
You will be responsible for paying for your own shipping costs for returning your item. We aim to process all returns within 14 working days of receipt. Please note this may take slightly longer during busy periods.
Return Packaging
Products must be returned in original packaging. Missing original packaging constitutes a reduction in value.
You must also ensure that the item is securely wrapped when you return it.
Ensure the following:
- The supplied packaging must be used as on receipt, so that the item is fixed.
- No loose items in the box – as this can cause scratches on the product.
You bear the risk for the package/goods yourself until we receive it.
We encourage you to save the postal receipt as well as any track and trace number in case of freight damage.
Condition of the Item Upon Return
You are liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics, and way of functioning of the goods.
If the product is damaged in such a way that it is only partially saleable again, 50% of the purchase value will be refunded. If the product is damaged to such an extent that it cannot be sold again, the purchase value will not be refunded.
How to Return
When returning, please fill in the return form and place it together with your delivery note or invoice as well as the item(s) you wish to return.
- Use the return form provided in your order it here( clickable link to get the form)
- Fill in the general points regarding customer name, order number, email address and order date.
- Fill in the product information individually on the returned item(s). Use the comment field if you want to give a detailed explanation.
- Pack the item(s) in the original packaging. The package must not be damaged during transport, therefore make sure that there are no loose items in the box.
- Attach your delivery note and completed return form.
- Send the item(s) to:
Grass-fields,
Unit 7, 3rd Floor Coleman House,
Tithe Street,
Leicester,
LE5 4BN.
- Deliver the package at your parcel shop.
- Please ensure you send us your proof of return via email (info@grass-fields.co.uk) to speed up the return process. Parcels from the US to the UK can take up to 3 weeks to arrive, depending on the courier.
- Once we have received your return, we will notify you by email. We will send you a store credit which does not include any previous shipping cost. Please expect a store credit within 14 days after your returned item(s) is received at our warehouse.